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上海外国语大学 2010 年硕士研究生统考
管理学试题
（考试时间 180 分钟，满分 150 分，共两页）
一．写出下列管理学基本概念的英语用语并用中文解释其含义（每题 5 分，共 30 分）
1．有限理性
2．组织公民行为
3．官僚行政组织
4．路径-目标理论
5．工作特征模型
6．前馈控制
二．问答题（每题 15 分，共 60 分）
1，全球化的几个阶段以及各阶段的优点和缺点
2，什么是学习型组织及其特征
3，运用霍夫斯泰德文化模型分析中国企业管理外国公司的方式
4，介绍有哪些绩效评价方法以其各自的优点和缺点
三．分析和论述题（第 1 题 10 分，第 2 题 20 分，共 30 分）
1，针对员工素质偏低的服装工厂和具有较高员工技能的 IT 公司，提出各自的激励方法
2，写社会责任的议论文
四．案例分析（每题 10 分，共 30 分）
This is someway to motivate employees?
Click on the Business Company (Click Commerce) office, and other Internet companies are very
similar -- employees to dress casually, and putting a lot of whiteboard can let the staff at any time
to write and paint, a recreation room. There are three pinball machine and six simulation game
Daytona 500 auto race machine. The company is a provider of business to business software
pioneer enterprises, its software for enterprise relationship of peer and customer management, at
the same time, it also provides for accounting, inventory, market, order management software. The
company is based in Chicago, was founded in 1996, initially named click InterActive Corp (Click
Interactive), in 1999 December changed its name to click on the name of the Business Company,
to better reflect the company located in the business-to-business e-commerce market. Chief
executive Michael Fero is the 40 "40 years old of the following business" one, he led the company
through a network hard start period, and in 2000 June the first successful public offering of shares.
However, he is a little unusual, the use of employees incentives are considered including: let the
staff from the normal working environment, asking them to do something completely different,
with "to some extent punishment" nature of the task.
Ferro believe that occasionally experience a major setback for motivating employees. For those or
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