一键复制
在日常的学习、工作、生活中，肯定对各类范文都很熟悉吧。范文怎么写才能发挥它最大的作用呢？接下来小编就给大家介绍一下优秀的范文该怎么写，我们一起来看一看吧。
电话销售情景模拟对话 推销情景对话模拟篇一
顾客：你好，是pineapple电脑公司吗?
janice: yes. what can i do for you?
贾尼斯：是的。有什么可以为您服务吗?
customer: excuse me, may i speak to the person who is in charge of the service center?
顾客：请问我可以和售后服务的负责人说话吗?
janice: hold on, please. allow me to find the person.
贾尼斯：请稍等。让我帮您找这个人。
tom: hello, this is tom, who is the very person you would like to talk to. anything i can do for you?
汤姆：您好,我是您要谈话的人，我叫汤姆。您有什么事吗?
customer: about one year ago, our firm bought 100 sets of computers from your sales department. they worked perfectly until two weeks ago. we hadnt complained about them but recently they are not performing properly. i wonder whether you can have them repaired.
顾客：我们公司一年前从你们销售部买了100台电脑。这些电脑一直到两周前都是运作止常的，我们没有什么异议，但是最近运行不正常了. 我想问你们能否将其修好。
tom: can you tell your problem now?
汤姆：您能说明一下您的问题吗?
customer: some of them have unclear image on the screen. and others have something wrong with the mousse.
顾客：一些机器屏薛模糊，而另一些则是鼠标不好用了。
tom: i got it. ill send several technicians to your factory to solve the problem.
汤姆：我明白了。我们会派出技术人员去贵公司解决问题。
customer: thank you very much.
顾客：谢谢。
电话销售情景模拟对话 推销情景对话模拟篇二
a: what about our claim?
b: our shopping manager is looking into it.
a: when will we hear something from him?
b: oh, in just two day or three, i think.
c: here is the final settlement for your claim.
a: thanks, we appreciate the so fast work.
c: we hope we wont have this kind of problem again.
a: that goes for us too.
a:我们的赔偿怎么样啦？
b:我们的货运经理正在调查这件事。
a:什么时候会有消息呢？
b:哦，我想就这两三天吧。
c:你的赔偿问题终于解决了。
a:谢谢你们这么快就办好了。
c:我们希望不会再有这样的事情发生了。
a:我们也是这么希望的。
a: here is your bill. please pay at the cashiers desk. here are the invoice and guarantee. please keep them careful-ly. if something does go wrong with the refrigerator, this guarantee will provide you with free service and parts.
b: good. when will the guarantee expire?
a: its good for two year. our service branches are all over the city. you may go to the nearest one to register it with-in a month. and your information will be stored in the computer.
b: it is very expensive to pay for repairing after the expiration of the guarantee, isnt it?
a: no, we charge for the replacement parts only. but judging from our past sales, id say you have little need to call on our guarantee. youll find this product extremely strong and dependable.
b: that would be fine. thank you.
a:这是您的账单，请去收银台付款。这是发票和保修单，请保管好。万一冰箱出了毛病，您凭保修单可享受免费维修服务。
b:很好。保修单什么时候过期？
a:有效期为两年。全市都有我们的维修点，1个月内请到附近的维修点办理维修手续。您的资料将储存在电脑里。
b:保修期过了以后。维修费贵吗？
a:不贵，我们只收取零件费。但从过去我们所售出的产品来看，您倒不需要担心修理问题，您会发现这种产品是非常耐用和可靠的。
b:那很好，谢谢你。
a: anything i can do for you?
b: ive come to have my tv set repaired.
a: when did you buy it from this department store?
b: one year ago, and here is the receipt.
a: ok, whats wrong with your tv set?
b: you can never get a good picture on this set, it gets bad reception.
a: that being the case, the repair would be rather complex.
b: do you mean it cant be repaired?
a: no, its not that serious. i only mean it will take a long time to repair it.
b: is it necessary to change some parts?
a: i guess it is.
b: is there a charge for it?
a: no, there is no charge, this type of tv set has a two year guarantee free of charge.
b: then when will it be ready?
a: at least in two weeks.
b: well, i will come to take it then.
a:有什么事情需要帮助吗？
b:我是来修理电视机的。
a:你是什么时候在我们百货商店买的呢？
b:一年前买的，这是发票。
a:好的，你的电视机有什么毛病？
b:图像总是不清晰。接收效果不好。
a:如果是那样的话，修理工作就相当复杂了。
b:你是说不能修好了吗？
a:不，还没那么严重，我的意思是修理时间较长。
b:是不是需要换一些零件？
a:我想是的。
b:要收费吗？
a:不，不收费，这种电视机有2年免费保修期。
b:那么什么时候能修好呢？
a:至少要两周的时间吧。
b:好的。两周后我来取。
电话销售情景模拟对话 推销情景对话模拟篇三
1.亲，您好，有什么问题让您不满意吗？
2.如果您收到宝贝有质量问题，我们将无条件为您退换货，而且我们承担来回邮费，如果宝贝不存在质量问题，那么退换邮费需要您自行承担。
3.如果我们快递公司给您来了不便，我们很抱歉给您添麻烦了，但请您放心，我们一定会给您一个满意的答复。
4.亲，请把商品破损的地方发照片给我们，我们会进行核实；如果瑕疵您不能接受，根据您的照片情况，您可以选择退货或换货，我们会承担来回邮费。很抱歉这个事情给您造成困扰，请接受我们深深的歉意，祝您生活愉快！
5.换货说明：亲亲，我们家换货不需要在淘宝上申请的哦~ 直接寄回就可以哦~ 然后给我们提供寄回单号哦~ （只需要给小客服这边提供寄回快递单号就可以了，这边不提供寄回单号是登记不了换货的哦）
已经给小姐姐您登记好了，换货的是优先给您发出的呢~ 我这里也会帮您催促下仓库的，发出之后是会有短信提醒的，小姐姐您这几天记得多关注下短信呢！
6.再次感谢您的惠顾，期待能与您成为朋友，祝您事事顺利！
电话销售情景模拟对话 推销情景对话模拟篇四
customer: how about the repair fee?
顾客：修理费是如何收取呢?
david: its for free, because your computers are still in the period of guarantee--two years.
大卫：我们的电脑保修期是两年，保修期内维修都是免费的。
customer: great! when can your technicians come to our factory?
顾客：那太好了!你们的技术人员什么时候能来我们工厂?
david: they are working in another factory to provide maintenance right now. let me call them and see whether they have solved the problem. please wait a moment.
大卫：眼下维修人员在另一家土厂进行维修，我打电话和他们联系一下，看他们是否已经排除了故障。请等一下。
david: ive just contacted our technicians. they say they can go to your factory tomorrow afternoon. can you tell me your factorys address, so they can find you easier?
大卫：我刚刚与我们的技术人员取得了联系，他们说明天下午可以去你们工厂。您能告诉我贵厂的地址吗?那样他们可以更加容易找到你们。
customer: thats wonderful. i appreciate your efficiency and cooperation.
顾客：太好了!感谢贵中心的高效与合作。
david: to provide the customers excellent after-sales service is our motto. please wait for our maintenance staff in your factory tomorrow afternoon. they will be there on time.
大卫：向顾客提供优质的售后服务是我们的座右铭。您明天下午可以在工厂等我们的维修人员，他们会准时抵达的。
customer:thank you again!
顾客：再次感谢!
复制成功
